PRIVACY POLICY
Last updated: 14 March 2026
JEMS NATURAL PRODUCTS PTY LTD (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our website. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles. By using our website, you consent to the practices described in this policy.
1. Business Information
Business name: JEMS NATURAL PRODUCTS PTY LTD
ABN: *Insert ABN*
Location: Melbourne, Australia
Website: *Insert website URL*
Privacy contact: *Insert email address*
If you have questions about this Privacy Policy or how your information is handled, please contact us using the details above.
2. Personal Information We Collect
When you interact with our website, we may collect the following types of personal information. Information you provide directly includes full name, email address, phone number, billing address, shipping address, account login information (if you create an account), and information provided through customer enquiries or contact forms.
Order and transaction information includes products purchased, order history, and payment method (processed securely by third-party payment providers).
Technical and usage information includes IP address, browser type, device information, and pages visited and interactions with our website.
Payment card information is processed securely by our payment providers and is not stored directly by us.
3. How We Collect Information
We collect personal information when you purchase products through our website, create a customer account, subscribe to marketing emails, contact us via email or contact form, interact with our website or advertisements, or use cookies or similar technologies on our website.
4. How We Use Your Information
We use your personal information to process and fulfil orders, deliver purchased products, communicate about orders and customer service enquiries, provide account functionality, improve our website and customer experience, send marketing communications where you have opted in, prevent fraud or misuse of our website, and comply with legal obligations.
5. Marketing Communications
If you choose to subscribe to marketing communications, we may send you promotional emails, product updates, or offers. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly. Email marketing services may be provided through *Insert email marketing platform*.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our website. Cookies may be used for website functionality such as shopping cart features, website analytics, and advertising and marketing purposes. Advertising services may include platforms such as Meta and Google to help us deliver relevant advertising. You can adjust your browser settings to refuse cookies, although this may affect certain features of the website.
7. Third-Party Services
We may share necessary information with trusted third parties to operate our business, including:
•Payment processors, shipping and logistics providers, website hosting and analytics providers, marketing and advertising platforms
These providers only receive the information required to perform their services. All third-party service providers are required to handle your data in accordance with applicable privacy laws.
8. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia. By using our website, you acknowledge that your information may be transferred to overseas service providers where permitted by law.
9. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure website infrastructure, encrypted payment processing, and restricted access to personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate. To do so, please contact us at *Insert email address*. We will respond within a reasonable timeframe as required by applicable privacy laws.
11. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Our website does not currently respond to Do Not Track signals, but you may control tracking through your browser settings.
12. Children’s Privacy
Our products are intended for general audiences. However, we do not knowingly collect personal information from individuals under the age of 13.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations.
The updated version will be published on this page with the revised effective date.
14. Contact Us
If you have questions, complaints, or requests regarding your personal information, please contact:
JEMS NATURAL PRODUCTS PTY LTD
Melbourne, Australia
Email: *Insert email address*
You may also contact the Office of the Australian Information Commissioner if you believe your privacy rights have been breached.