SHIPPING POLICY

Processing Times

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, delivery timeframes depend on the postal network and your location.
 

Estimated Delivery Times

Delivery times are estimates only and may vary depending on your location within Australia. Typical delivery timeframes are approximately 2–6 business days after dispatch. Remote or regional areas may experience longer delivery times.
 

Tracking

Orders sent via large letter postage do not include tracking. If tracking is available, details will be provided once your order has been dispatched.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout. If an incorrect shipping address is provided and the order is returned to us, additional shipping costs may apply to resend the order.
 

Lost or Delayed Shipments

Once an order has been dispatched, delivery is handled by Australia Post. If your order appears to be delayed or missing, please contact us and we will assist in investigating the shipment.
 

Contact

If you have any questions about shipping, please contact us:

JEMS NATURAL PRODUCTS PTY LTD
Melbourne, Australia

Email: *Insert email address