TERMS & CONDITIONS
Last updated: 14 March 2026
Terms & Conditions
These Terms & Conditions govern your use of the website operated by JEMS NATURAL PRODUCTS PTY LTD (“we”, “our”, or “us”) and the purchase of products from our website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use this website.
Business Information
Business name: JEMS NATURAL PRODUCTS PTY LTD
ABN: *Insert ABN*
Location: Melbourne, Australia
Website: *Insert website URL*
If you have any questions about these Terms & Conditions, please contact us using the details provided on our website.
Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
You must not misuse this website by knowingly introducing viruses, attempting to gain unauthorised access to our systems, or interfering with the proper functioning of the website. We reserve the right to suspend or terminate access to the website if these Terms & Conditions are breached.
Product Information
We aim to ensure that product descriptions, images, and pricing displayed on the website are accurate. However, we do not guarantee that all information is completely accurate, current, or free from errors. Product images are for illustrative purposes only. Actual products may vary slightly in appearance due to natural ingredient variations or packaging updates. We reserve the right to correct any errors or omissions and to update information at any time without prior notice.
Natural Ingredient and Fragrance Variations
Our products are made using natural ingredients and essential oils. As a result, slight variations in colour, scent, or texture may occur between batches.
These natural variations do not affect the quality or effectiveness of the product and are not considered defects.
Skin Sensitivity and Patch Testing
Our products are formulated using carefully selected ingredients; however, individual skin sensitivities may vary. Before using any new skincare or personal care product, we recommend performing a small patch test on a discreet area of skin. If irritation or discomfort occurs, discontinue use and consult a qualified healthcare professional if necessary. JEMS NATURAL PRODUCTS PTY LTD is not responsible for adverse reactions resulting from individual sensitivities or allergies to ingredients contained in our products. Customers are responsible for reviewing product ingredient information before use to ensure the product is suitable for their personal needs.
Pricing
All prices listed on the website are in Australian dollars (AUD) unless otherwise stated. Prices may change at any time without notice. The price charged for a product will be the price displayed at the time the order is placed. Where applicable, taxes are included in the displayed price unless otherwise stated.
Orders
By placing an order through our website, you are making an offer to purchase a product subject to these Terms & Conditions. After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, suspected fraud, or other issues with the order. If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.
Payments
Payments on our website may be processed through third-party payment providers such as Stripe, PayPal, or credit card payment gateways. By making a purchase, you agree to provide current, complete, and accurate payment information. Payment processing is handled securely by these providers and we do not store your full payment card details.
Shipping
We ship products within Australia using carriers such as Australia Post. Delivery timeframes are estimates only and may vary depending on your location, carrier delays, or other circumstances beyond our control. Risk of loss or damage to products passes to you once the order has been delivered to the shipping address provided.
Returns and Refunds
Our Returns & Refund Policy explains how returns, refunds, and exchanges are handled. This policy is available on our website and forms part of these Terms & Conditions. Nothing in our Returns & Refund Policy limits your rights under Australian Consumer Law.
Intellectual Property
All content on this website, including text, images, graphics, branding, logos, product names, and design elements, is the property of JEMS NATURAL PRODUCTS PTY LTD unless otherwise stated. You must not reproduce, distribute, modify, or use any content from this website without prior written permission.
Limitation of Liability
To the maximum extent permitted by law, JEMS NATURAL PRODUCTS PTY LTD will not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products. Nothing in these Terms & Conditions excludes or limits any rights or remedies you may have under Australian Consumer Law.
Third-Party Links
This website may contain links to third-party websites for convenience or information. We do not control and are not responsible for the content, privacy policies, or practices of these third-party websites.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any updates will be published on this page and will take effect from the date they are posted.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
Governing Law
These Terms & Conditions are governed by the laws of Australia. Any disputes relating to these Terms & Conditions or the use of this website will be subject to the jurisdiction of the courts of Australia.
Contact
If you have questions about these Terms & Conditions, please contact:
JEMS NATURAL PRODUCTS PTY LTD
Melbourne, Australia
Email: *Insert email address*